Appointment Portal: Empower your customers with self-service scheduling.

A portal to boost customer satisfaction.

Appointment portal.

Reduce demand on your customer service teams by providing your customers with access to the Appointment Portal. This allows them to independently select or modify their appointment slots, even at the last minute.

Praxedo automatically suggests the best time slots according to the availability of your technicians and the travel time required to reach the job site.

Keep customers informed of the arrival time of their technician.

Automate your workflows by combining the Appointment Portal with our email and SMS functionality. Messages are sent to your customers in real time, informing them about their appointment.

When you schedule a service call, your customer is given access to the portal so that they can modify their appointment if necessary. When your technician sets off for the job, the technician’s estimated time of arrival is automatically communicated to the customer.

Keep your schedules up to date when changes are made to customer appointments.

By integrating our AI-driven continuous optimization module with the Appointment Portal, your technicians’ schedules are automatically updated in real time.

Customer-canceled or rescheduled appointments are seamlessly replaced with other bookings, ensuring your schedules remain optimized. This way, your technicians only travel when necessary, maximizing efficiency and productivity.

Give your Customer Service team access to the Appointment Portal.

By integrating your IT system with the Appointment Portal, you empower your Customer Service team to recommend the most efficient time slots to customers, ensuring optimized routes at all times.

This integration will give your teams access to the best time slots to offer customers, helping you guarantee satisfaction while maintaining profitability.

And even more features.
 

• Boost the efficiency of your business operations
  Reduce time spent on the phone planning and scheduling appointments.
   
• Improve your efficiency in the field
  Eliminate unnecessary travel for your technicians and avoid them arriving at inaccessible job sites when a customer is unavailable.
  Supprimez les déplacements inutiles de vos techniciens en leur évitant de trouver porte close lorsque votre client n’est finalement plus disponible.
   
• Keep your routes optimized at all times
  With AI-driven continuous optimization, when an appointment is canceled, Praxedo automatically identifies the best work order to fill your technician’s schedule.